Charmius Casino Privacy Policy
Our privacy standards are built on three regulatory pillars: GDPR, PIPEDA, and Tobique licensing requirements. Every byte of your data travels under TLS 1.2 and AES-256 encryption. We do not sell or rent personal data — full stop. And should a breach ever occur, we are obligated to notify both authorities and affected players within 72 hours. The privacy policy at Charmius is not fine print. It is a commitment.
Everything We Collect and Why We Collect It
Transparency starts here. Data protection on Charmius covers eight distinct categories of personal information, each collected for a clear and lawful purpose. This policy forms an integral part of our full account rules and T&C, so the two documents work together to define our full relationship with every player.
Here is a breakdown of what we collect and why each category matters:
| Data Category | What It Includes | Primary Purpose |
|---|---|---|
| Registration & account data | Name, email, date of birth | Account creation and management |
| Identity / KYC data | ID documents, proof of address | Identity verification, fraud prevention |
| Payment & financial data | Transaction records, payment methods | Processing deposits and withdrawals |
| Gaming & transaction history | Gameplay records, bet logs | Service improvement, legal compliance |
| Technical data | IP address, browser info, connection logs | Security and authentication |
| Communications & support data | Chat and email correspondence | Customer support |
| Responsible gaming data | Self-imposed limits, self-exclusion records | Player welfare and regulatory compliance |
| Marketing preferences | Newsletter opt-ins and opt-outs | Consent-based marketing only |
One rule is absolute: we never process sensitive personal data. Information relating to racial origin, religious beliefs, or similar categories is strictly prohibited from collection.
KYC data safety at Charmius is treated with the highest priority — identity documents are handled exclusively for verification and fraud prevention, never for profiling or unsolicited use. Data sourced from third-party providers like payment services or KYC tools is subject to the same protective standards as information you provide directly. Privacy for Charmius aussies means the same robust handling regardless of device — mobile or desktop.
How We Protect the Data You Share With Us
The privacy policy at Charmius is backed by infrastructure-level security, not just policy language. Every data point transmitted through our platform is protected by TLS 1.2 in transit and AES-256 at rest — the same encryption standard used by financial institutions. Personal data safety at Charmius means your payment details, KYC documents, and account credentials are never exposed in plain form.
Data protection on Charmius extends to who can access your information. We share data exclusively with authorised service providers operating under confidentiality agreements. We do not sell it. We do not rent it. Disclosure to third parties happens only when strictly required by law or necessary to deliver the service.
Our responsible gaming data handling is equally secure — everything connected to your deposit limits and self-exclusion is stored under the same encryption protocols as your financial records.
| Security Layer | Standard Applied |
|---|---|
| Data in transit | TLS 1.2 encryption |
| Data at rest | AES-256 encryption |
| Third-party access | Confidentiality agreements required |
| Data breach notification | Within 72 hours to authorities and affected users |
| Data selling / renting | Strictly prohibited |
In the unlikely event of a security incident, we are legally bound to notify the relevant regulatory authorities and every affected player within 72 hours. Secure data handling Charmius-wide is not optional — it is a regulatory obligation under our Tobique licence.
Our Cookies Policy: What Runs in the Background
The cookies policy on Charmius is straightforward. When you visit our platform, small files are stored on your device to keep things running smoothly. We operate under our licenced framework — you can review our Tobique licence credentials for the regulatory basis behind how we manage user data and tracking standards.
We use three types of cookies:
- Required cookies — these are non-negotiable for basic site functionality; without them, the platform simply does not work correctly.
- Functional cookies — these remember your preferences and personalise your experience across sessions.
- Advertising cookies — used for targeted marketing, helping us show you relevant content rather than generic ads.
You are in control. All cookie types except required ones can be disabled directly in your browser settings at any time. Disabling advertising cookies will not restrict your access to games or account features — it only affects the marketing content you see.
| Cookie Type | Function | Can Be Disabled |
|---|---|---|
| Required | Core site functionality | No |
| Functional | User experience personalisation | Yes |
| Advertising | Targeted marketing | Yes |
And when it comes to our newsletter, we use a double opt-in process. Your subscription is only confirmed after you click the verification link in the email we send you. We record the date, time, and IP address of every subscription. You can stop marketing communications at any time by contacting our support team — administrative emails will still reach you regardless of your marketing preferences.
Your Rights Over Your Personal Data
Your data rights at Charmius are comprehensive and enforceable. You are not a passive subject of data processing — you hold concrete, actionable rights that we are obligated to respect and facilitate without delay.
Here is what you are entitled to:
- Right to access — request a full copy of the personal data we hold on you, along with confirmation that it is being processed.
- Right to rectification — ask us to correct any inaccurate or incomplete information on your account.
- Right to erasure — the right to be forgotten; you can request complete deletion of your personal data subject to any legal retention obligations.
- Right to restrict processing — limit how we use your data in specific circumstances while a dispute or review is underway.
- Right to data portability — receive your data in a structured, machine-readable format so you can transfer it elsewhere if you choose.
- Right to object — challenge our use of your data, including for direct marketing purposes, at any point.
- Right to withdraw consent — revoke any previously given consent at any time without penalty; withdrawal of consent cannot be used as grounds to deny you continued service.
- Right to opt out of marketing — remove yourself from all promotional communications independently of your other data rights.
Exercising any of these rights is simple. Contact our team directly, and we will process your request promptly. The privacy policy at Charmius also gives you the right to object to automated profiling — any automated processing of your data to evaluate personal characteristics must be transparent and challengeable. Privacy principles at Charmius are designed so that your control over personal information is real, not theoretical.